Why am I not receiving emails?
Why am I not receiving emails? Summary/Goal: We will go over some of the reasons you may not be receiving emails through Pilera. If none of these solutions resolve your issue you may need to contact Pilera Support directly. Brief: There are a variety ...
Occupant Search: Overview
Summary/Goal: In this article, we will review how managers can quickly search for one or multiple occupants meeting certain criteria to view or edit their records. In our April 2018 update, managers and staff can now search for occupants across all ...
How can a resident use the Community Directory?
Summary/Goal: Residents can better connect with their fellow community members using the Community Directory and can list their own contact information for others. Opting into the directory: Once you're logged into the portal, hover over to the ...
How to use Distribution Groups.
Overview: How to create a distribution group and Send Messages. Who has access to the Distribution Group Feature? Company Admins, Community Managers and Message Admins (Role types). Distribution groups can be used when you have a specific group ...
How managers can use the Community Directory
The directory for residents is 100% opt-in. Residents are not automatically included because some people don't want to share their information. To opt in to the directory (a manager can do this for a resident also), the resident would click on ...