Adding a topic to the KnowledgeBase
Summary/Goal:
How to add a topic to a new topic to the knowledge base as well as the purpose of some of the fields displayed in the new topic.
Step by step:
- GO TO THE KNOWLEDGE BASE through the 'resources' tab in the navigation bar. (Knowledge base is a separate module and not active in all communities.)
- CLICK ADD A TOPIC button on the right hand of the knowledge base page.
- FILL IN THE INFORMATION
- Name: The question being asked.
- Body: The answer to the question.
- Permissions: Who is capable of seeing the topic.
- Copy to All Communities: Makes a copy of the topic in all communities you manage.
- Tags: Tags are broad terms used to create easily findable categories. Tags can be found on the right side of the knowledge base.
Conclusion:
The knowledge base is a great way to keep track of frequently asked questions and give a location for residents to look before calling up your office. Related Articles
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