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How to Create a New Ticket Alert (Discussion Board, Work Orders, Support, ARCs, and more)
Managers can now customize messages that will display on each type of ticket in Pilera: Activity Logs Architectural Change Requests Rule Violations Support Tasks Work Orders Discussion Board Residents will be able to see this message when they ...
Ticket Work Order Email Message
Summary/Goal To show how managers can apply custom email messages to their work order notifications to residents. What is a Ticket Work Order Email Message? Managers can add custom text to the header of their work order email messages. Each ...
How do I create a Task and access the Task Management Dashboard
Summary/Goal: Task Management provides a simple way for board members and managers to collaborate on a variety of community responsibilities. The purpose of this help article is to discuss how the task management product works. Brief: First, make ...
How can an occupant add a Unit or Common Area Work Order
How can I create a Unit or Common Area Work Order? Residents can create their own Unit or Common Area Work Orders. Once the ticket is created an e-notification will be sent to management and you can view/check the status of the ticket, and even ...
Types of Automated Reports in Pilera
What are automated reports? Pilera sends automatic reports straight to your inbox on various functionalities you use in Pilera. Please make sure that you add Pilera to your email contacts so that these emails reach your inbox in a timely manner. ...