How to select Communications Preferences for residents
How to select communications preferences in Pilera?
In this article we will show you how you (as a manager) to set your resident's communications preferences. These preferences are used for how residents would like to receive the community messaging that you send out.
With Pilera, residents can receive emails, phone or text. Email is included with our Basic communications package and phone and text is included if you upgrade to purchase communications credits. This article outlines how to select those preferences.
1. To view all of the communications preferences in a community you would go to the occupant listing page. There you will see on the right side of the screen symbols for email, phone and text. Anything that is highlighted in blue means it is selected as a communications preference. Your resident can choose as many communications preferences as they like, that just means they will receive the messages you send in that format.
1a. Another way to view the communications preferences for your community is to run a resident report. Go to "Reports", and "Resident Report". Select "Comms Pref" and your report will include the Communications Preferences for each of your residents.
2. To change or select a communications preference for your resident, click on their name and open up their profile page, then hit "Edit".
3. When you are in the editing screen towards the bottom you will see "Communications Preference". Choose all that apply by checking off that box.
4. You're done. You can check the Occupants listing page to confirm that your preferences have saved.
Related Articles
How do I select/update my communications preferences? (Resident)
How to select communications preferences in Pilera? In this article we will show you how you to set your communications preferences. Messages from your community will be sent to you via the communications preferences you have set. Depending on ...Emailing Forms to Residents
E-Mailing Forms To Residents Summary/Goal: This post covers how to use Pilera’s share form capabilities to send forms to your residents. Brief: To get the sharable link from Pilera go to the form you want to share and click the share button. A new ...Ticket Work Order Email Message
Summary/Goal To show how managers can apply custom email messages to their work order notifications to residents. What is a Ticket Work Order Email Message? Managers can add custom text to the header of their work order email messages. Each ...Editing your communities email settings
Summary/Goals: When sending out emails to your communities, it is important to setup reply to emails so that resident responses will be sent to an actively monitored inbox. This article provides steps to edit and update your email settings. Steps: ...How Email Replies Work in Pilera
In this article, you will learn about how the resident and manager email reply system works in Pilera. What are email replies? Residents can reply to managers' emails sent from within the portal and the status will be tracked within Pilera's message ...