Tips to Help Increase Resident Engagement in Pilera

Give them a reason to log in!

Internal studies show that these items increase the usage of your community resident portal. As a bonus, it cuts down on inbound phone calls to the office.

Document Library	Keep updated with fresh content, community financials, updated rules and regulations, community documents, and bylaws.
Calendar	Keep your calendar updated with information on the activities happening in your community.
Knowledgebase	A FAQ section where you can post articles that are searchable: pet rules, guest parking, emergency procedures, links to community forms, etc.
Work Orders	Encourage your residents to create and check the status of work orders in the portal. Managers can send auto e-notifications of ticket updates keeping residents informed.
Promote the Resident Portal Help Guide	Use the email blast function to promote the help guide. They can be found in Pilera under "Settings" and "Pilera Resources".
Update their contact info	Encourage residents to keep their contact information up to date by updating it in the portal. New phone or email addresses, emergency contacts, pet information, communications, and language preferences.

Communicate!

When you create an event or post a document in the document library, you have the option to send a notification to update the residents of the new event or document. This is a simple way to keep them engaged.
When creating a work order you have the option to send a notification to the resident. Another simple way to keep your residents informed and engaged!
Have flyers about the resident login to Pilera at your office when residents visit.
Promote Pilera in your email signature.

Check on your community's engagement

Did you know you can check to see who has logged in (and when), and see who has NOT logged in?

Go to "Communications" and "Welcome Messages".
Do a sort on "Sent and Not Logged In".
That will show you who has not logged in but has been sent a welcome email. Re-send welcome messages from time to time (monthly or quarterly). The link to create the password is only good for 2 weeks so although your resident might still have that welcome message from a few months ago, the link will not work. Simply select the top box to “select all” of your residents and at the bottom of the screen hit Send Welcome Message.
Check out the list of "Not been sent a welcome email" each month. Why this is important:

Perhaps additional occupants have been added by your residents and you’d like them to login?
Or possibly you didn’t have an email on file for a resident at first, but now you do.
Check off all of the occupants who have not been sent a welcome email and easily send out a welcome blast.