Tips to Help Increase Resident Engagement in Pilera
Give them a reason to log in!
Internal studies show that these items increase the usage of your community resident portal. As a bonus, it cuts down on inbound phone calls to the office.
Document Library | Keep updated with fresh content, community financials, updated rules and regulations, community documents, and bylaws. |
Calendar | Keep your calendar updated with information on the activities happening in your community. |
Knowledgebase | A FAQ section where you can post articles that are searchable: pet rules, guest parking, emergency procedures, links to community forms, etc. |
Work Orders | Encourage your residents to create and check the status of work orders in the portal. Managers can send auto e-notifications of ticket updates keeping residents informed. |
Promote the Resident Portal Help Guide | Use the email blast function to promote the help guide. They can be found in Pilera under "Settings" and "Pilera Resources". |
Update their contact info | Encourage residents to keep their contact information up to date by updating it in the portal. New phone or email addresses, emergency contacts, pet information, communications, and language preferences. |
Communicate!
- When you create an event or post a document in the document library, you have the option to send a notification to update the residents of the new event or document. This is a simple way to keep them engaged.
- When creating a work order you have the option to send a notification to the resident. Another simple way to keep your residents informed and engaged!
- Have flyers about the resident login to Pilera at your office when residents visit.
- Promote Pilera in your email signature.
Did you know you can check to see who has logged in (and when), and see who has NOT logged in?
- Go to "Communications" and "Welcome Messages".
- Do a sort on "Sent and Not Logged In".
That will show you who has not logged in but has been sent a welcome email. Re-send welcome messages from time to time (monthly or quarterly). The link to create the password is only good for 2 weeks so although your resident might still have that welcome message from a few months ago, the link will not work. Simply select the top box to “select all” of your residents and at the bottom of the screen hit Send Welcome Message.
- Check out the list of "Not been sent a welcome email" each month. Why this is important:
- Perhaps additional occupants have been added by your residents and you’d like them to login?
- Or possibly you didn’t have an email on file for a resident at first, but now you do.
- Check off all of the occupants who have not been sent a welcome email and easily send out a welcome blast.
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