Understanding the Message Center, and seeing a history of your community communications

Understanding the Message Center, and seeing a history of your community communications

Summary/Goal:

To provide managers with a better understanding of their communication method efforts through the Message Center.


Step by Step:

Accessing the Message Center:

  1. After logging into Pilera, you will be directed to the Occupants Page.

  1. CLICK on Communications tab, and then click Message Center. ​



  1. The message center page will show you a snapshot of all sent messages with the following details:

  • Title
  • Sender
  • Date and time of sending
  • Communication method (Phone, Email, Text)
  • Short description of the message sent through each communication method
  • Summarized content of the message
  • An option to delete the message.

Viewing a Specific Category of Messages Sent:

Example: Search for all messages sent regarding “Rule Violations”.

  1. In the Message Center page, click on the Message Center dropdown, and select “Rule Violations”.  The page will be populated with all messages containing that subject.  




Was my message sent, and was it received?

Example: You get a call from a resident saying they didn't receive the announcement on Road Paving earlier that week.    How do you know if they received the message?  Use the following steps to find out:



  1. Upon selecting “Announcement” in the Message Type dropdown, all the messages sent in this category can be viewed.
 
  1. The top-most message sent is the most recent.  Click on Details to view more information.
​

  1. Upon clicking Details, you will see more information about the message:

  • Status of phone call
  • Number of attempts made to call the contact
  • Call duration
  • Email status.  
  • This information will be populated for each recipient in real-time.    



 
  1. Click Less Detail to collapse the message record.


Conclusion: The message center allows you to retrieve all your messages, categorized by subject, to view a snapshot summary as well as comprehensive details on the message.  A detailed view allows you to see each communication method status for each recipient.