Welcome Message Templates
Summary/Goal: To provide managers with numerous options for the welcome message email they will send to owners and tenants once they join a condo, apartment, or homeowners association. This article will also provide some helpful tips that our clients implement in their welcome messages.
Take a look at the below template samples and feel free to customize them to best reflect your community/company's operations and services you'll be providing to residents. For step-by-step instructions on how to add a welcome message, click here. Tips:- Ease the onboarding process for new residents so that they feel comfortable with the new community/apartment they are joining.
- Let your residents know the purpose of the email and what action they are expected to take.
- Educate your residents on how you plan to interact with them in the resident portal.
- Provide residents with contact information on who to reach out to in case of a maintenance emergency.
- Add the resident portal tutorial video in the message to better educate your residents on how they can use the technology.
Templates:Condominium Management Template Apartment Template 1Apartment Template 2Apartment Template 3HOA Management Template 1HOA Management Template 2Conclusion: Sending your residents a welcome message is a crucial first step in getting their account set up in Pilera. The best welcome messages are customized appropriately to the community and speak to the resident's needs.
Related Articles
Welcome Message Dashboard
Summary/Goal: This article reviews the welcome message dashboard feature and how to send welcome messages in batches. This dashboard shows statuses for email, last sent, and last logged in. Let's go over each status: Email - This column displays ...
Ticket Work Order Email Message
Summary/Goal To show how managers can apply custom email messages to their work order notifications to residents. What is a Ticket Work Order Email Message? Managers can add custom text to the header of their work order email messages. Each ...
How to create Custom Categories for Tickets
Summary/Goal: How to add a new custom category and subcategories into Pilera, apply/map them to multiple communities at once, and apply it to a variety of tickets. Prior to the 7/16/2019 release, categories for tickets in Pilera were predetermined ...
How to Send a Welcome Message
Send a welcome message to new occupants in your community. Step-by-step: CLICK ON THE ‘Communication’ tab and SELECT the ‘Welcome Messages’ button click on it. 2. IN THE NEW WINDOW make sure to select the ‘show not sent’ checkbox at the top of ...
How to add images to your Messages and Knowledge Base Articles (New Feature released 2021)
Overview: You can now easily add images to your communications using the Send Message or Send Announcement Feature. You can also add images to your KB articles also. This article will outline those steps. Adding an Image to your communications ...