What is the Ticket Analytic Report?
This video walks you through the Ticket Analytics Report. This analytics report is a great way to provide insight into the number of tickets being created & closed in your communities. You can run analytics for Work Orders, Unit & Occupant Logs, Rule Violations, Architecture Change requests, Tasks and Insurance.
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Ticket visibility for occupants, how can I control what information I want to share with the residents?
Summary/Goal: To provide an overview of occupant permission settings that managers can now control for tickets. The ticket types currently available for this functionality include unit-level work orders, common-area work orders, architecture ...
Types of Automated Reports in Pilera
What are automated reports? Pilera sends automatic reports straight to your inbox on various functionalities you use in Pilera. Please make sure that you add Pilera to your email contacts so that these emails reach your inbox in a timely manner. ...
Ticket Work Order Email Message
Summary/Goal To show how managers can apply custom email messages to their work order notifications to residents. What is a Ticket Work Order Email Message? Managers can add custom text to the header of their work order email messages. Each ...
How to create a Unit Work Order
Summary/Goal:To add a new unit work order to the existing list of unit work orders. Step-by-step: CLICK ON ‘Tickets’ tab and select the ‘Unit work orders’ button. AT THE TOP OF THE PAGE select the Blue ‘Add unit work order’ button. THE ...
How can I set the manager notifications for unit and occupant activity log tickets?
Summary/Goal:How to set up/edit your work order notification emails. This can be done in a few ways, one is with "Ticket Settings" and the other way is through "User Roles". Step-by-step: UNDER THE SETTINGS TAB you will find the "Ticket ...