FAQ's/General
Questions on Logging in to my VMS Portal through Pilera with SSO
Pilera introduced integration with VMS portals for residents and board members. This article will answer commonly asked questions. What is VMS, and why would I want to access it? VMS is your management company's accounting software where they handle ...
How can an occupant add a Unit or Common Area Work Order
How can I create a Unit or Common Area Work Order? Residents can create their own Unit or Common Area Work Orders. Once the ticket is created an e-notification will be sent to management and you can view/check the status of the ticket, and even ...
How can I add or edit my contact information in Pilera? (Resident)
How do I add or change my contact information in Pilera? 1. When you login to Pilera, you will be brought to your Dashboard home page. From there, click on "View Profile". 2. Next, click "Edit" 3. From there you will be able to add or update ...
How do I select/update my communications preferences? (Resident)
How to select communications preferences in Pilera? In this article we will show you how you to set your communications preferences. Messages from your community will be sent to you via the communications preferences you have set. Depending on ...
How can a resident add an item to the Marketplace
How to post an item for sale in the Marketplace (video) This video walks a resident through creating a post in the Marketplace in Pilera. https://recordings.join.me/bXdOfkFeF0uOhpk-ss23cw
How can a resident access the document library
Under the community tab in the resident portal, you will find the link to the document library.
How can a resident use the Community Directory?
Summary/Goal: Residents can better connect with their fellow community members using the Community Directory and can list their own contact information for others. Opting into the directory: Once you're logged into the portal, hover over to the ...
Why am I not receiving emails?
Why am I not receiving emails? Summary/Goal: We will go over some of the reasons you may not be receiving emails through Pilera. If none of these solutions resolve your issue you may need to contact Pilera Support directly. Brief: There are a variety ...