Resident Portal
Unit Weight
You may have noticed in the unit reports their is a unit weight column. Unit weight can be utilized for a number things such as voting power, a measurement of ownership within the community and more. To adjust the weight of the unit you will need to ...
How do a make someone a Community Moderator - Community Discussion Board
Discussion Board - Community Moderator Role Pilera's newest feature - the Community Discussion Board allows for occupants and community managers to create topics/communications to share with the community. The Discussion Board is accessible by ...
How can I remove an Occupant?
Who can delete an Occupant, and How to delete an Occupant It is easy to remove an occupant who has been added into Pilera. Who can Remove An Occupant? A community manager or Community Administrator (role type) can do this. Helpful Tip: ...
How Can I send a Document Library document to my community?
How to send a new document (uploaded in the New Document Library) to my community. Summary: Document Library files can easily be sent out to your community with the New Document Library feature. You can even select which occupant groups (owners, ...
How can I add documents into the New Document Library?
Adding Documents into the New Document Library In order to add documents into the New Document Library you will need to have the correct Role permissions. Those permissions include: Company Admin Role Company File Library Manager Community Manager ...
Tips to Help Increase Resident Engagement in Pilera
Give them a reason to log in! Internal studies show that these items increase the usage of your community resident portal. As a bonus, it cuts down on inbound phone calls to the office. Document Library Keep updated with fresh content, community ...
How To Add a Calendar into Pilera (the New Calendar)
To begin using the new Community Calendar in Pilera, your first step will be to go to "Community" and then "Calendar". Click on "Create a Calendar" to create your community calendar. The next step is to click on "Create New Calendar" Next, you will ...
Support for multiple units under a resident login
Pilera supports the capability for residents that own multiple units to access them under one login account. How residents can access multiple units: 1. Log in to the resident portal. 2. In the dropdown at the top of the screen, the resident can ...
How to use the Event Calendar (New Calendar December 2019)
Summary/Goal: To manage all event details and notifications in a single place without needing to bring in code from external calendar providers. Brief: Navigate to the Community Tab and click on “Event Calendar (New)”. You can then manage the ...
How to adjust the office hours?
How to adjust the office hours? Difficulty: Easy Summary/Goal: Change the time of the office hours posted to your occupants. Brief: Under the ‘Settings’ tab select the ‘Office Hours’ button. In the new window make the necessary changes, once you have ...
How to post in the Marketplace
Summary/Goal: How a manager can post an item for sale in the marketplace. Step by step: CLICK ON "Community" and then ‘Marketplace’ and select it. SELECT the ‘Post Item’ button and click on it. THE INFORMATION WITH THE RED ASTERISK next to it ...
How do I add / edit the Community Contacts that are visible to the residents in the Resident Portal?
Summary/Goals: To add important community contacts within Pilera so residents can view and contact them if necessary. Step-by-step: UNDER SETTINGS, click on the Community Contacts link. ADD INFORMATION in the Title and Contact fields. Feel free ...
How managers can use the Community Directory
The directory for residents is 100% opt-in. Residents are not automatically included because some people don't want to share their information. To opt in to the directory (a manager can do this for a resident also), the resident would click on ...