Communication
Message Inbox - Auto-Signatures & Threaded replies TIPS to help clean up the thread view
* NEW Message Inbox Pilera recently introduced the Message Inbox, and the ability to view threaded replies between management and occupants. If any participant in the thread has an auto signature in their email reply, it may "clutter" the ...
How to create a Community Notice
How to create a community notice Pilera released this new feature so that managers could place a notification or message on the resident's homepage when they login to Pilera. This message could be posted in preparation for a storm, or general ...
Postal Letter Header & Footer
The letter template for Pilera uses specific measurements that must be abided by for best results. There is some degree of variation that is allowed and you will be able to preview what your letter will look like as you. Where to update the header ...
New Communication Page Layout
The send announcement and send message page may look different but you will find that it shares the same functionality along with a few quality of life improvements. This article will give you a bit of insight into how the new layout works and why we ...
How can I add Tenants or Other-Occupants in Pilera?
How can a manager add Occupants into Pilera? Accounting Integration Clients: For Pilera clients who have accounting integration their owners and sometimes tenants and other-occupants come over through the integration. Depending on your Pilera ...
How to add images to your Messages and Knowledge Base Articles (New Feature released 2021)
Overview: You can now easily add images to your communications using the Send Message or Send Announcement Feature. You can also add images to your KB articles also. This article will outline those steps. Adding an Image to your communications ...
How can I attach a document to a message?
*New Feature* Overview: Managers can now attach a document in the "Send Message" and "Send Announcement" modules (as opposed to using the "Send Document" module). Using this new feature improves the user experience with added features like being ...
How to select Communications Preferences for residents
How to select communications preferences in Pilera? In this article we will show you how you (as a manager) to set your resident's communications preferences. These preferences are used for how residents would like to receive the community ...
How to create a recurring event.
How to create a recurring event in Pilera. Feature Overview: With Pilera's new Calendar module you can easily create a recurring event. Follow these steps to add a recurring event. 1. In the new calendar, click on the date that you would like your ...
How to Manage and set up Board Members in Pilera (video)
This video goes over the best practices for managing Board Members in Pilera.
How do I send a Message or Announcement in Pilera (Video)
Tutorial video:
How to use Distribution Groups.
Overview: How to create a distribution group and Send Messages. Who has access to the Distribution Group Feature? Company Admins, Community Managers and Message Admins (Role types). Distribution groups can be used when you have a specific group ...
How Email Replies Work in Pilera
In this article, you will learn about how the resident and manager email reply system works in Pilera. What are email replies? Residents can reply to managers' emails sent from within the portal and the status will be tracked within Pilera's message ...
If you change or update your email address, will I need to create a new Pilera login?
What happens when a manager or a resident needs to update their email address? Do they need a new login? When you update a new email address, the login will not change just because the email address changed. So the login would still be the old ...
Occupant Search: Overview
Summary/Goal: In this article, we will review how managers can quickly search for one or multiple occupants meeting certain criteria to view or edit their records. In our April 2018 update, managers and staff can now search for occupants across all ...
Welcome Message Templates
Summary/Goal: To provide managers with numerous options for the welcome message email they will send to owners and tenants once they join a condo, apartment, or homeowners association. This article will also provide some helpful tips that our ...
How to Send a Document(s) to the community?
** This feature has now been upgraded. You can now use Send Announcement and Send Message to send attachments. Summary/Goal: To send documents to recipients in Pilera. You can send documents to specific recipient types, located in different ...
Editing your communities email settings
Summary/Goals: When sending out emails to your communities, it is important to setup reply to emails so that resident responses will be sent to an actively monitored inbox. This article provides steps to edit and update your email settings. Steps: ...
Understanding the Message Center, and seeing a history of your community communications
Summary/Goal: To provide managers with a better understanding of their communication method efforts through the Message Center. Step by Step: Accessing the Message Center: After logging into Pilera, you will be directed to the Occupants Page. CLICK ...
Can I send a message to my entire portfolio, or to multiple communities at once?
Yes, Pilera introduced a new product "Enterprise communications" which allows management companies to send announcements to multiple or all communities at once. You can also send announcements to resident groups - like "Owners" or "Board Members" ...
How to Send a Welcome Message
Send a welcome message to new occupants in your community. Step-by-step: CLICK ON THE ‘Communication’ tab and SELECT the ‘Welcome Messages’ button click on it. 2. IN THE NEW WINDOW make sure to select the ‘show not sent’ checkbox at the top of ...
Send a Package Notification
Summary/Goal: If your community uses a mail center the Package Notification feature gives you the ability to send both emails and phone calls to a resident when a package is arriving. Discover the multiple different ways you can inform a resident of ...
How do I order more communications credits?
Summary/Goal: To teach you best practices for purchasing communication credits and how to purchase communication credits. Best Practices: To order communications credits for your community, go to "Settings", "Pilera Resources" and then click on the ...
What are Communications Credits
Summary/Goal: To better stay informed on communication credits, their functionality, and how to purchase more when low. How to: VIEW COMMUNICATION CREDITS through the announcement or message pages. The current credits can be located at the top of ...
How do I find the bad/invalid emails in my community?
Summary/Goal: Bad emails prevent you from properly reaching your residents. In this article we will see multiple ways in which you can discover bad emails within your community and some ways to resolve the issue. How to view: CREATE A REPORT by ...